Care & Policies
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care & Policies
Gentle care and hand washing is recommended to ensure a long life for your ceramic ware. Dishwasher use will cause the glazes to fade and wear, and so we don't recommend it! Some pieces are not suitable for microwave use due to metallic particles in the glaze, so take note of the product descriptions.
Postage and handling charges are not included in the item pricing and are calculated at checkout.
Items are usually processed and dispatched within 2-4 business days for current stock, unless otherwise advised. Custom orders are usually made and dispatched within 3-4 weeks, but we will advise you of the dispatch date upon order. Once shipped, you will receive a notification via email with the details.
At Sophie Harris Creative, we take the utmost care in wrapping and packaging your orders to ensure a safe delivery. We are not responsible for items that are lost or damaged in transit.
Every piece made is handmade and unique, there are no two items that are ever exactly alike, so slight variations are to be expected. All items are described and photographed as accurately as possible, but errors sometimes occur. The actual colours and designs can vary from what is displayed due to a number of factors such as firing times, kiln placement and individual glaze application. Also note that various device screens show colours differently.
If you are seeking to match a particular shade of colour, contact us before purchase so that we can do our best to meet your needs.
All sales are considered final, however if you are not satisfied with your order, please contact us and we'll do our best to accommodate your request.